Terms of Use

1. Who We Are

QuickShipper provides professional moving and relocation solutions, including home removals, office and furniture moving, packing support, storage solutions and local, country and interstate moving services.

Our current business contact details are:

2. Use of This Website

You may use this website for legitimate purposes, including to:

• Learn about QuickShipper services
• Request a moving quote
• Contact our team
• Read moving and service information
• Review service areas and route information
• Access general moving information

You must not use this website:

• For unlawful or fraudulent purposes
• To submit false, misleading or deliberately incomplete information
• To interfere with website functionality
• To attempt unauthorised access to our systems
• To copy, scrape, reproduce or commercially exploit website content without permission
• To upload or transmit harmful code, spam, malware or malicious material
• In a way that could damage, overload or disrupt the website or our systems

We may restrict or suspend access to the website where misuse, abuse or unauthorised activity is suspected.

3. Website Information Is General

Information on this website is provided for general information purposes only.

We aim to keep our website information accurate and up to date. However, we do not guarantee that every page, price, service description, route, availability detail or other information will always be complete, current or suitable for your particular circumstances.

Moving services, availability, timing, prices, vehicle options, routes, storage arrangements and service areas may change from time to time.

You should contact QuickShipper directly to confirm important information before relying on it or making a booking.

4. Quotes & Enquiries

You may request a quote through our website, by phone or by email.

Depending on the move, a quote may be based on information such as:

• Pickup location
• Delivery location
• Preferred moving date
• Type of move
• Size or volume of items
• Access conditions
• Stairs, lifts and parking arrangements
• Packing or wrapping requirements
• Storage requirements
• Interstate or country route details
• Fragile, bulky, unusually heavy or specialist items

If information provided to us is incomplete, inaccurate or changes before the move, the quote or service arrangements may need to be reviewed.

5. Bookings

A moving service is not confirmed until QuickShipper has accepted the booking and confirmed the relevant service details with you.

We may require additional information before accepting or confirming a booking, including access details, item information, timing, payment information or special handling requirements.

We reserve the right to decline a booking where the job is unsuitable, unsafe, unavailable, outside our service area or outside our reasonable operational capacity.

6. Pricing & Payment

Website content may refer to moving rates, pricing or free quote requests. Final pricing depends on the specific details and requirements of your move.

Factors that may affect the final price can include:

• Move size
• Item volume
• Number of movers required
• Travel distance
• Access conditions
• Stairs or lift access
• Packing materials or packing services
• Storage requirements
• Waiting time
• Interstate route and scheduling requirements
• Heavy, fragile or oversized items
• Changes made after a quote is provided

Applicable payment arrangements and payment terms will be communicated during the booking process.

7. Customer Responsibilities

When requesting or booking a moving service, you are responsible for providing accurate and reasonably complete information about your move.

This may include:

• Correct pickup and delivery addresses
• Access information
• Lift bookings
• Parking or loading arrangements
• Building or property manager requirements
• Information about the items being moved
• Fragile, valuable, heavy or oversized items
• Storage requirements
• Preferred timing
• Known hazards, restrictions or access issues

You are also responsible for ensuring that items presented for transport are lawful and reasonably safe to handle.

8. Access, Parking & Building Requirements

Some moves require advance access planning, particularly apartment moves, city properties, offices, storage facilities and interstate relocations.

Depending on the property, you may need to arrange:

• Lift bookings
• Loading dock bookings
• Building manager approval
• Parking permits
• Loading zone access
• Strata or property approval
• Security or building access
• Site induction where required
• Clear and reasonably accessible pathways

If actual access conditions are different from those advised to us, additional time, costs or delays may occur depending on the circumstances.

9. Items We May Not Move

For safety, legal or operational reasons, QuickShipper may refuse to move certain items.

These may include:

• Dangerous goods
• Hazardous chemicals
• Flammable materials
• Illegal items
• Perishable goods where unsuitable
• Live animals
• Plants where transport is unsuitable or restricted
• High-value items requiring specialist transport
• Very heavy or oversized items requiring specialist equipment
• Items that are unsafe to handle or transport

Please tell us about unusual, fragile, valuable, oversized or heavy items before booking so that suitable arrangements can be considered.

10. Packing & Preparation

If you pack your own belongings, you are responsible for ensuring that they are packed safely and appropriately for transport.

Poorly packed, unsecured or unsuitable items may be more likely to break or be damaged during handling or transport.

Where packing services are booked with QuickShipper, the scope of those services will be discussed or confirmed before the service begins.

11. Storage Services

Storage support may be available as part of a moving or relocation service.

The exact storage arrangement should be confirmed before booking, including whether storage is provided directly, through a partner facility or through a customer-nominated storage provider.

Storage availability, access arrangements, costs and conditions may vary depending on the storage arrangement and provider involved.

12. Interstate & Country Moves

Interstate and country moves can require additional planning and coordination.

Timing and delivery may be affected by factors including:

• Route distance
• Road conditions
• Weather
• Pickup and delivery access
• Truck scheduling
• Vehicle availability
• Storage requirements
• Unexpected operational delays
• Circumstances outside our reasonable control

Unless otherwise confirmed in writing, estimated timings for interstate or country moves are provided as guides only.

13. Reviews & Testimonials

The QuickShipper website may display customer reviews, testimonials or feedback.

Reviews and testimonials displayed by us are intended to reflect genuine customer experiences or publicly available feedback.

Individual moving experiences can vary depending on the type of move, property access, preparation, timing, items involved and other circumstances.

14. Intellectual Property

Unless otherwise stated, content on this website, including text, images, graphics, layout, branding, service descriptions, logos and design elements, is owned by or licensed to QuickShipper.

You must not copy, reproduce, modify, republish, distribute or commercially exploit website content without appropriate permission.

You may access and use website content for normal personal and non-commercial purposes, provided you do not remove or alter applicable copyright, trademark or other proprietary notices.

15. Third-Party Links

This website may contain links to third-party websites and platforms, including Google services, social media platforms, payment providers, mapping services and other external websites.

These third-party websites operate independently and may have their own terms, privacy policies and practices.

QuickShipper is not responsible for the content, availability, security or practices of third-party websites.

You access third-party websites at your own risk and should review their applicable terms and policies.

16. Website Availability

We aim to keep the QuickShipper website available, functional and up to date. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable or partially unavailable due to maintenance, technical issues, software updates, hosting interruptions, security measures or circumstances outside our reasonable control.

To the maximum extent permitted by law, QuickShipper is not responsible for loss arising solely from temporary website downtime or access issues.

17. Limitation of Liability

To the maximum extent permitted by applicable law, QuickShipper is not responsible for loss, damage, cost or expense arising directly from:

• Use of or inability to use this website
• Reliance on general website information
• Website errors or omissions
• Temporary website downtime
• Third-party websites or links
• Unauthorised access or technical issues outside our reasonable control
• Information submitted incorrectly or incompletely by a website user

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, warranty, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

18. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised effective or update date.

Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

19. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia.

Subject to any mandatory rights or protections available under applicable law, disputes relating to these Terms or your use of this website will be subject to the courts of Victoria, Australia.

20. Contact Us

If you have questions about these Terms of Use, website information or how QuickShipper operates its website, please contact us.

Effective date: 20 July 2026