Privacy Policy

1. Who We Are

QuickShipper provides professional home and office moving services, furniture removals, packing, storage support and relocation solutions across Australia.

For privacy enquiries, you can contact us using the following details:

2. What Personal Information We Collect

We may collect personal information when you contact us, request a quote, submit a website form, call or email our team, make a booking or otherwise communicate with us about a move.

Depending on your interaction with us, this may include:

• Your name
• Phone number
• Email address
• Pickup address or suburb
• Delivery address or suburb
• Preferred moving date
• Type and size of move
• Access information such as stairs, lifts, parking or loading zones
• Information about furniture, boxes, fragile items or storage requirements
• Messages, notes or other information you submit to us
• Payment or billing information where required
• Records of communications with our team
• Website usage and enquiry-source information

We aim to collect only information that is reasonably necessary for providing quotes, bookings, customer service, moving services and related business activities.

3. How We Collect Personal Information

We may collect information directly from you when you:

• Submit a quote or enquiry form
• Call our team
• Send us an email
• Book a moving service
• Ask a question through our website
• Request packing, storage or relocation support
• Provide feedback or a review
• Communicate with us through social media
• Browse or use our website

We may also receive limited technical information through cookies, analytics tools and similar technologies.

4. Why We Collect Personal Information

We collect and use personal information for purposes connected with our business and the services you request, including to:

• Respond to enquiries
• Prepare and provide moving quotes
• Confirm booking details
• Plan moving crews, vehicles and logistics
• Contact you about your move
• Provide customer support
• Process payments and invoices where required
• Manage scheduling and dispatch
• Provide packing, storage and relocation services
• Improve our website and services
• Respond to complaints or disputes
• Maintain appropriate business records
• Meet legal or regulatory obligations

We may also follow up on an enquiry or provide information about services you have requested or shown interest in.

5. Quote Forms & Moving Enquiries

When you request a moving quote, we may ask for information about your move, including pickup and delivery locations, preferred moving date, property type, move size, packing requirements, storage requirements and access conditions.

This information helps us understand the work involved and provide a more accurate quote and suitable moving solution.

Please avoid submitting sensitive personal information through website forms unless it is genuinely necessary for your enquiry.

6. Cookies, Analytics & Website Tracking

Our website may use cookies, analytics tools and similar technologies to understand how visitors use our website, improve website performance and measure the effectiveness of our services and marketing.

Depending on the tools used on our website, this information may include:

• Pages visited
• Time spent on the website
• Device and browser type
• General location information
• Referral source
• Form interactions
• Advertising or campaign performance

You can usually adjust your browser settings to refuse or restrict cookies. Some website features may not function correctly if certain cookies are disabled.

7. How We Use Personal Information

We may use personal information to:

• Contact you about an enquiry or booking
• Prepare and provide moving quotes
• Schedule moving crews and vehicles
• Plan access, timing and logistics
• Provide moving, packing and storage services
• Send booking confirmations and updates
• Answer questions and provide customer support
• Manage payments, invoices and records
• Follow up after a move
• Request reviews or feedback
• Improve our website, services and customer experience

QuickShipper does not sell personal information.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, coordinate your move or operate our business.

Depending on the circumstances, this may include sharing relevant information with:

• QuickShipper staff and moving crew members
• Contractors or service providers involved in your move
• Storage facilities or logistics partners
• Payment and invoicing providers
• Website, hosting, CRM or email providers
• IT and technical support providers
• Professional advisers where reasonably required
• Insurers where required
• Government or regulatory authorities where required by law

Where a third party is involved in your move, we aim to share only the information reasonably necessary to coordinate the relevant service.

9. Overseas Disclosure

Some technology, hosting, email, CRM, analytics or cloud service providers used by businesses may store or process information outside Australia.

Where QuickShipper uses a provider that handles personal information overseas, we take reasonable steps appropriate to the circumstances to ensure that information is handled consistently with applicable Australian privacy obligations.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information and system involved, security measures may include:

• Limiting access to personal information
• Using secure business systems where practical
• Protecting website forms and email accounts
• Restricting access to customer records
• Training relevant team members on appropriate information handling
• Reviewing how information is stored and used

No method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing bookings, responding to enquiries, resolving disputes, maintaining business records and meeting legal obligations.

When information is no longer reasonably required, we may delete, de-identify or securely archive it where appropriate.

12. Accessing & Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete.

We may need to verify your identity before responding to an access or correction request.

13. Marketing Communications

If you have contacted us or used our services, we may send service-related or marketing communications where permitted by applicable law.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

We may still contact you about active bookings, quotes, payments, scheduled services or other matters directly related to a service you have requested.

14. Third-Party Websites & Services

Our website may contain links to third-party websites and platforms, including Google services, social media platforms, payment providers and other external services.

These third parties have their own privacy practices and policies. QuickShipper is not responsible for the privacy, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Reviews & Public Feedback

If you leave a review or feedback on Google, social media or another public platform, the information you choose to publish may be visible to other users of that platform.

We may display selected customer reviews, testimonials or feedback on our website or marketing materials where permitted and appropriate.

16. Privacy Complaints

If you believe QuickShipper has mishandled your personal information or you have a privacy concern, please contact us first so we can review the matter and respond appropriately.

Please include your name, contact details and a clear description of your concern so we can investigate it properly.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy rights and the Australian Privacy Principles.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal obligations or privacy practices.

When changes are made, the updated version will be published on this page with a revised update date.

We recommend checking this page periodically if you want to stay informed about how we handle personal information.

Effective date: 20 July 2026